As a courtesy, we will call and confirm your appointment 2 days prior to your appointment. However, if we are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrival, missed appointments and cancellation fee. If you prefer text message reminders, a member of our front desk can assist you in activating that request. To confirm your appointment via text please respond with a Y or Yes. All other texts are not received and for further assistance please call the salon to speak with a member of our front desk team.
We request a minimum of 24 hour notice for cancellation or changes to any single service or services to avoid any additional fees or charges.
Hair color and chemical services will require a credit or debit card on file to book the appointment. If the appointment needs to be cancelled or changed we require notice before 24 hours to avoid a 50% charge of the booked services. If there is no notice and there is a no show on the appointment 100% of the booked services will be charged. We do this to respect the time of our service providers and other guests. We will not require this for walk in services.
Your appointment is not secured unless it is confirmed. Please help us by confirming your appointment at least 24 hours in advance to your scheduled service.
If you need to change or cancel your appointment, please call the salon at 801.355.4674. We can not respond to text message and email reminders.
We do not offer refunds on services or gratuity. You are paying for the time a service provider spends with you and the result. Array Salon strives to bring you the best, market leading service(s) we can provide. We will be upfront with pricing during consultation and make sure that you are fully aware of the costs involved in the service(s) you receive. From time to time your service(s) may not go as planned and different circumstances can create unpredictable results. We will work diligently to make sure everything is resolved at the time of your service or if necessary schedule another time to correct it. We want you to be happy with your hair and will work diligently to correct any issues within a 2 week period. However we will not offer a refund for services once you have paid and left the salon.
All retails sales are allotted 60 days for full refund if you are not satisfied with your purchase. Proof of purchase is necessary and we do have a customer history in our computer if you don’t have a receipt. We want you to be completely satisfied with the products and tools you have purchased to make styling easier at home. If in the event you are not 100% satisfied you can refund or exchange your purchase up to 60 days after your purchase.
If a guest arrives late the stylist will provide everything he/she can in the time remaining. If the original stylist is unavailable we will see if there is another stylist available to perform your original service. We understand that parking, traffic, and life can at times get in our way to being on time, but in respect for our other customers and service providers schedules please arrive on time.
If a stylist is running late to a customer we will call the customer and let he/she know if the wait is going to be more than 15 minutes. We strive to run in a timely matter and respect our customers time. If the wait time is too long you can reschedule or schedule with another service provider that is available that day. We apologize in advance for any wait time or untimely appointments.
As a courtesy to our other salon guests, and in our efforts to offer a relaxing and professional atmosphere we ask that you refrain from bringing your children (if they are not receiving a service) to the salon. Licensed service animals are welcome, any other pets are not per Utah law, and Health code. We ask that they not be brought into our salon.